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Accessibility statement for the Password Reset System

This statement applies to St Mary’s University Password Reset System website available to staff and students (

This website is run by St Mary’s University. We want as many people as possible to be able to use this website. For example, that means you should be able to:  


  • change colours, contrast levels and fonts 
  • zoom in up to 300% without the text spilling off the screen 
  • navigate most of the website using just a keyboard 
  • navigate most of the website using speech recognition software 
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver) 


We’ve also made the website text as simple as possible to understand.  

How accessible this website is 

We know that some parts of these applications are not fully accessible as described in the Non-accessible content section.  

Feedback and contact information 

We’re always looking to improve the accessibility of the applications. If you find any problems not listed on this page, need information on this website in a different format (such as an accessible PDF, large print, easy read, audio recording or braille)  or think we’re not meeting accessibility requirements, please email

We’ll consider your request and get back to you in ten working days. 

Enforcement procedure 

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS)

Technical information about this website’s accessibility 

We are committed to making all our web based applications accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018. 

Compliance Status 

This website is compliant with the Web Content Accessibility Guidelines (WCAG) version 2.1 AA standard, due to the non-compliances and exemptions listed below. 

Non-Accessible content 

The content listed below is non-accessible for the following reasons 

Non-accessible compliance with the accessibility regulations 

At this time, we believe all content is compliant with the accessibility regulations. 

Disproportionate burden 

At this time, we have made no claims of disproportionate burden 

Content that’s not within the scope of the accessibility regulations 

At this time, we believe all content is within scope of the regulations. 

What we’re doing to improve accessibility 

We have been auditing these applications in 2020 to identify any non-accessible content. 

This audit will be completed by the end of August 2020 and corrections will be implemented by 23rd September 2020 where possible.  

Preparation of this accessibility statement 

This statement was prepared on Wednesday 16th September 2020. It was last reviewed on Wednesday 16th September 2020. 

The auditing was carried out by ourselves. The audit approach we have adopted is to audit a representative sample of the web pages and documents on this site as most pages share common functionality and templates. These audits consisted of: 

  • Automated audits using MS Accessibility Insights 'Fast Pass'
  • Manual checks for: 
    • Using a keyboard (non-mouse) 
    • Using a screen reader 
    • Logic, clarity and meaningfulness 
    • Using a mobile or tablet device 
    • Ensuring content is usable when zoomed in or magnified 
    • Pop-ups and interactive or flashing content 
    • We last tested the applications on 
  • We also used Wave to test. 

This website was last tested on 14th September 2020.