Please find the answers to our most commonly asked questions related to the Fitness and Conditioning Suite at St Mary's.
What are your opening hours?
Can anyone join the gym or is it only for university students?
Are you part of the BUCs universal scheme?
Do you have lockers in the changing rooms?
How old do I need to be to join the gym?
Can I park on campus?
Can I arrange a tour before joining?
I have a disability, can I still access the gym?
Do you have a lost and found?
Do you open out of term time?
Can I bring food and drink inside the gym?
What types of memberships do you offer?
What’s included in a membership?
Are there any other benefits of being a member?
Do you do any discounts or concessions on memberships?
Can I freeze my membership?
How do I cancel my membership?
I haven’t used the gym, can I get a refund?
My direct debit hasn’t gone through, what should I do?
Where can I find my membership terms and conditions?
I’ve just bought a membership, how do I access the gym?
What do I do if my app doesn’t work?
How do I connect to the WIFI?
How do I access the Sir Mo Farah Athletics Track?
Can I get through the turnstile or gate without scanning the QR code?
Can I use the dance studio?
Can I book a gym induction?
Do you have personal trainers?
What should I wear to the gym?
What range of weights do you go up to?
Can I train with a friend if I am a member?
What is expected of me in the gym?
Can I bring equipment into the gym with me?
When are the busiest and quietist times?
What are your staffed hours?
Where can I find a first aid box?
Do I need to do a health questionnaire?
How do I submit feedback?
Who should I contact if I have an issue with a facility or service?
How do I report any faulty of out of order equipment?