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Employee Assistance Programme

Employee Assistance Programme (EAP)

Our current EAP provider is HealthHero (previously known as Validium). It offers a variety of services from confidential counselling support to online access to information and tips on legal, financial and health related topics.

What is an EAP?

As part of St Mary’s commitment to your personal health and well-being we have in place the HealthHero Employee Assistance Programme (EAP). Our scheme was previously with Validium.

An EAP is a confidential information and counselling service to assist you with any personal or work-related concerns you have. The EAP is independently run and there to help you whether you are worrying about something, need some practical information, or simply want to talk something through with someone in confidence.

Key facts about the EAP

  • The service is available 24 hours a day, 365 days per year.
  • It is completely confidential and free of charge​​.
  • You can access telephone counselling, information services and face to face counselling with a professional counsellor, close to where you live or work.
  • The service is available to all St Mary’s University employees and their immediate family members including spouse/partner, parent or child aged 16 and older living at the same address. Children in full time education away from home aged between 18 and 21 years of age are also covered.
  • Managers can access a Manager Support Service for confidential advice on People Management matters.

Counselling​​

These include:

  • one-off phone calls
  • structured telephone counselling
  • face to face counselling (six sessions in a rolling 12 month period)
  • face to face couple counselling (seven sessions in a rolling 12 month period).

EAP FAQ's

Information services

These include:

  • legal guidance
  • debt counselling
  • health and wellbeing information
  • financial and tax information
  • younger care and elder care
  • stress and emotional counselling
  • short term face to face counselling
  • an online wellbeing resource hub.

Information Services

Health Hero

Discover your Wellbeing Hub

The Wellbeing Hub is a confidential and secure online resources available 24-hours a day to help you look after your mental health. With helpful factsheets, self-help guides, and links to other useful resources.

  • Step 1: Visit the HealthHero Wellbing Hub and select 'register a new account'.
  • Step 2: Enter the following details: 
    • username: St Marys
    • password: Waldegrave

What can you use the Wellbeing Hub for?

  • Easily book an appointment with a counsellor at a time that suits you.
  • Need a hand? Access live chat for service enquiries.
  • Discover tooks from 'living life to the full' your online CBT resources.
  • Explore a range of articles and access additional resources.

Discover your wellbeing

How can I offer support as a Manager?

Manager Support Guide