The Student Services Department operates a range of frontline support services for students. We provide advice, guidance and pastoral care to all students at St Mary's through the Accommodation Service, the Student Funding Service, and the Wellbeing Service (including disability, dyslexia, mental health, and counselling), as well as general advice and signposting.
Student Services is open for in person drop ins and appointments, however we are continuing to also offer some services on-line.
You can arrange a 1:1 appointment by contacting Student Services on the details provided above.
Your personal safety matters
Your personal safety is important. Please see our personal safety page for more information on how you can keep yourself safe.
Your financial safety matters
Students are increasingly being targeted by fraudsters, particularly for the purposes of Money Fraud. Please visit our Money Sams, Tricks, and Fraud page for more information on how you can keep alert to the risks and keep your money safe as well as HMRC's guidance on money mules.
Please follow our Twitter and Instagram pages by scanning the below QR codes on your smart phone to keep up to date with our latest announcements, events and themed posts.
Student services accessibility statement
Please also check out our:
Services for students information
Get a complete overview of how St Mary's can support you during your studies by visiting the online guide, Services for Students Information 2023/24.
Report and support
If you have experienced, seen or been told about an incidence of bullying, harassment, sexual misconduct, a hate crime, or anything similar, we recognise that this may be difficult for you and we would like to connect you to your reporting options and information on accessing support.
Please visit our Report and Support pages for more information.
One stop shop
St Mary's, Richmond Council and Hestia have recently set up the One Stop Shop for St Mary's students, staff and local residents. This is a drop-in service offering free, discrete support, advice and information concerning domestic abuse, stalking, and sexual violence.
The drop-in session is attended by:
- Independent Domestic Abuse Advisors who can offer advice in terms of housing, safety, court orders, risk assessments, and more
- the police who can offer advice on police processes and help on making a report if that is what is wanted
- a solicitor who can assist with any legal advice on civil court orders, injunctions, and more
- advice on child contact arrangements, issues with housing, debt, or drug and alcohol addiction.
The One Stop Shop takes place every Friday between 10am-12pm and is located at Hampton Hill Citizens Advice, 94-102 High Street, Hampton Hill, TW12 1NY.
To see what other support is available to students internally through the university and also externally, please visit our support pages.
Student services confidentiality statement