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Accessibility statement

This statement applies to the main St Mary’s University external website:

We want as many people as possible to be able to use this website. To do this the website uses a piece of software named ReciteMe (available by selecting ‘accessibility tools’ in the top menu bar). These tools include:

  • Font, colour and contrast customisation
  • Plain text and text width customisation
  • Text translation
  • Screen mask and line ruler
  • Audio screen reading and downloadable audio
  • Zoom and magnifying options
  • Dictionary

The following can also be done without the use of ReciteMe tools:

  • Zoom in up to 500% without the text spilling off the screen
  • Navigate most of the website using just a keyboard
  • Navigate most of the website using speech recognition software
  • Listen to most of the website using a screen reader

How accessible is this website

We know that some parts of this website are not fully accessible. This includes:

  • Most older documents may not be fully accessible to screen reader software
  • Videos may not be captioned
  • The contrast between some foreground and background colours may not be strong enough
  • Some images may be missing alt text
  • Some headings may not be correctly nested
  • You can't modify the line height or spacing of text

Feedback and contact information

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page, need information on this website in a different format (such as an accessible PDF, large print, easy read, audio recording or braille)  or think we’re not meeting accessibility requirements, please email

We’ll consider your request and get back to you in five working days.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

We are committed to making our website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018. This website is partially compliant with the Web Content Accessibility Guidelines (WCAG) version 2.1 AA standard, due to the non-compliances and exemptions listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Some images are missing an alternative description and some colours may not sufficiently contrast each other.

Disproportionate burden

Content that’s not within the scope of the accessibility regulations

The embedded Google Map on the contact page displayed accessibility issues when we conducted an audit of the website. The code for this map is supplied by Google and we are unable to make amendments to it.

Text within the images on the virtual tour may not be fully accessible to all screen readers. We intend to reassess this with the view of fixing this issue when we next review the virtual tour. If you require any information from within the tour please email

The live chat function is run via a third-party provided by Zopim. We are able to amend a limit amount of features on the chat widget, such as the colour. However, we are not able to make edits to the code. Due to this, it is possible that the live chat feature may not be fully accessible. If you are unable to use the live chat please contact the Admissions team by emailing or calling  020 8240 2394. We intend to reassess this with the view of fixing this issue when we next review our live chat functionality.

The accessibility regulations do not require us to fix PDFs or other documents published before 23rd September 2018 if they’re not essential to providing our services. Any new PDFs or Word documents we publish will meet accessibility standards. Some documents created and owned by organisations outside of St Mary’s University that have been published on our website after 23rd September 2018 may not be fully accessible.

On undergraduate and foundation course webpages is a ‘Discover Uni’ widget with key stats about the course. The colour contrast on this widget may not adhere to WCAG 2.1 accessibility requirements. It is a requirement that we display these widgets on our course pages, but we are unable to edit them in any way.

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

Some of our older videos don't have accurate edited captions or transcripts. This doesn’t meet WCAG 2.1 success criterion 1.2.1 (audio-only and video-only pre-recorded), 1.2.2 (captions pre-recorded), 1.2.3 (audio description or media alternative pre-recorded) and 1.2.5 (audio description pre-recorded). The regulations do not apply to recorded videos published before 23rd September 2020.

What we’re doing to improve accessibility

We are currently auditing this website to identify any non-accessible content. This audit will be completed by the end of July 2020 and corrections will be implemented by 23d September 2020.

This includes ensuring all link text has a clear purpose, headings are correctly nested, images have alternative text, colour contrast is sufficient and that all content can be read by a screen reader

Preparation of this accessibility statement

This statement was prepared on Wednesday 22nd July 2020. It was last reviewed on Wednesday 22nd July 2020.

The auditing was carried out by ourselves. The audit approach we have adopted is to audit a representative sample of the web pages and documents on this site as most pages share common functionality and templates. These audits consisted of:

  • Automated audits using MS Accessibility Insights 'Fast Pass'
  • Manual checks for:
    • Using a keyboard (non-mouse)
    • Using a screen reader
    • Logic, clarity and meaningfulness
    • Using a mobile or tablet device
    • Ensuring content is usable when zoomed in or magnified
    • Pop-ups and interactive or flashing content

We last tested the website on Monday 13th July 2020.