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Accessibility statement for student information systems

This statement applies to St Mary’s University SITS application that is available to staff and students.

This accessibility statement applies to:

  • SITS Agent Portal 
  • SITS Applicant Portal (
  • SITS Application Form (

This website is run by St Mary’s University. We want as many people as possible to be able to use this website. For example, that means you should be able to:  

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard  
  • navigate most of the website using speech recognition software  
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver) 

We’ve also made the website text as simple as possible to understand.  

How accessible this website is

We know that some parts of this website are not fully accessible as described in the Non-accessible content section.  

Feedback and contact information

We’re always looking to improve the accessibility of the applications. If you find any problems not listed on this page, need information on this website in a different format (such as an accessible PDF, large print, easy read, audio recording or braille)  or think we’re not meeting accessibility requirements, please email

We’ll consider your request and get back to you in ten working days. 

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS)

Technical information about the accessibility of the system

We are committed to making all our web based applications accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018. 

Compliance Status

This website is partially compliant with the Web Content Accessibility Guidelines (WCAG) version 2.1 AA standard, due to the non-compliances and exemptions listed below. 

Non-Accessible content

The content listed below is non-accessible for the following reasons 

Non-accessible compliance with the accessibility regulations

The Skip navigation function is not working correctly which means some users have no way to skip past repeat navigation content. This fails WCAG 2.4.1 Bypass Blocks (A) 

When moving through the student application journey, a user may experience the intermittent issue where the “Save and Continue” button does not work. Moving on to another page of the application in the navigation should accomplish the same action. This fails WCAG 2.1.1 Keyboard (A) and 4.1.2 Name, Role, Value (A). 

The social media icons in the footer of the application pages are not as clearly labelled for screen reader users as the could be. This fails WCAG 1.1.1 Non -text Content (A) and 2.4.4. Link Purpose (A). 

When creating a new account, a user will be asked to give their date of birth with a date picker. This date picker does not work for keyboard users but these users can type their date manually in the format DD/MM/YYYY. This fails WCAG 2.1.1 Keyboard (A). 

When creating a new account, there are two additional input fields after “First Name” which are not visually labelled. These are for additional names if you have them. This fails WCAG 3.3.2 Labels or Instructions (A). 

When creating a new account, users cannot progress until they have correctly completed all form fields. The “Progress” button is greyed out and not included into 

keyboard navigation. Some users may find that this makes it confusing to progress if they think they have completed the form correctly. We ask that these users ensure they have correctly answered all mandatory sections of the form at which point the “Progress” button should become visible. This fails WCAG 1.3.3 Sensory Characteristics (A) and 3.3.1 Error Identification (A). 

On the Personal Details page of the application, the title field has a code error that means the code that makes the word bold are actually visible. This will not have any impact on the user journey but is a technical fault. This fails WCAG 4.1.1 Parsing (A). 

This is a third party, off-the-shelf applications and, therefore, are not within St Mary's domain to fix. We have referred the issues found to the suppliers. If/when fixes are available from those suppliers we will look to implement them. 

If the supplier is unwilling or unable to make their products digitally accessible, this will be taken into account as digital accessibility is now a part of our procurement strategy. 

Disproportionate burden

At this time, we have made no claims of disproportionate burden 

Content that’s not within the scope of the accessibility regulations

At this time we believe all content is in scope 

What we’re doing to improve accessibility

We audited these applications in 2020 to identify any non-accessible content, corrections were implemented where possible. We are currently awaiting third party suppliers for completing these changes.

We have a working group which meets quarterly to track the auditing and remediation of all applications used at St Mary’s. We will continue to test applications and this statement will be reviewed again by 30th September 2021.

Preparation of this accessibility statement

This statement was prepared on Wednesday 16th September 2020. It was last reviewed on Monday 12th April 2021.

This website was last tested on 4th August 2020. The test was carried out by All Able Ltd.

All pages of the website were tested along with a sample of the documents from each area of the website.