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Accessibility statement for IT Forms

This accessibility statement applies to the St Marys Online Forms website.

This website is run by St Mary’s University. We want as many people as possible to be able to use this website. For example, that means you should be able to:  

  • change colours, contrast levels and fonts 
  • zoom in up to 300% without the text spilling off the screen 
  • navigate most of the website using just a keyboard 
  • navigate most of the website using speech recognition software 
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)  

We’ve also made the website text as simple as possible to understand.  

How accessible this website is 

We know that some parts of these applications are not fully accessible as described in the Non-accessible content section.  

Feedback and contact information 

We’re always looking to improve the accessibility of the applications. If you find any problems not listed on this page, need information on this website in a different format (such as an accessible PDF, large print, easy read, audio recording or braille)  or think we’re not meeting accessibility requirements, please email

We’ll consider your request and get back to you in ten working days. 

Enforcement procedure 

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS)

Technical information about this website’s accessibility 

We are committed to making all our web based applications accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018. 

Compliance Status 

This website is partially compliant with the Web Content Accessibility Guidelines (WCAG) version 2.1 AA standard, due to the non-compliances and exemptions listed below. 

Non-Accessible content 

The content listed below is non-accessible for the following reasons 

Non-accessible compliance with the accessibility regulations 

Across common elements on all pages there are some such as the expand screen icons and any dropdown content in the main menu which do not receive focus indication. This fails WCAG 2.4.7 Focus Visible (AA). 

If you are zoomed in on the website the main menu becomes collapsed content. When the menu is like this it cannot be navigated using a keyboard. This fails WCAG 2.1.1 Keyboard (A). 

There is no skip to content functionality on this website. This fails 2.4.1 Bypass Blocks (A). 

When a user clicks on the Help Desk menu link it actually expands a dropdown menu rather than taking the user to a new page. This may be confusing for some users but can be fully controlled by keyboard once the dropdown is expanded. This fails WCAG 4.1.2 Name, Role, Value (A). 

The arrow buttons that occur on ever page are used for making the form full screen or for expanding the form to fill the width of the page and hiding the menu navigation.These are not clearly described for screen reader users. This fails WCAG 4.1.1 Parsing (A) and 4.1.2 Name, Role, Value (A). 

On every page on the website, the page title in the browser tab is always the same. This fails WCAG 2.4.2 Page Title (A). 

In the main menu some of the elements read out there decorative items as well as the link name. These icons should not be read out and are decorative. This fails WCAG 1.1.1 Non-text Content (A). 

Across many of the forms such as the Help Desk, IT Order Request, Project Proposal and Tablet Reservations, form fields are not appropriately associated with labels. This means that many screen reader users may find it very difficult to use these forms because it is hard to understand what information is required for each form field. These issues fail WCAG 1.3.5 Identify Input Purpose (AA) and 3.3.2 Labels or Instructions (A). 

Across all pages there are many contrast issues with almost every element including form fields, headings, buttons, hint text and others. This fails WCAG 1.4.3 Contrast Minimum (A). 

When making an IT order request, all the Add to Order and view details buttons for products are not controllable by keyboard and can make completing this form for keyboard users very difficult. This fails WCAG 2.1.1 Keyboard (A). 

If a user wants to remove an item from their basket when making an IT order request, the link to remove an item is not clearly described and is only visually displayed with an icon. Screen reader users may have a hard time removing items because of this. This fails WCAG 2.1.1 Keyboard (A), 2.4.4 Link Purpose (A) and 4.1.2 Name, Role, Value (A). 

When making a tablet reservation, there are two date pickers that are not clearly read out or focussed for keyboard and screen reader users. These also cannot be controlled by keyboard users. Fortunately all users can manually type their date into the input field. This fails WCAG 2.1.1 Keyboard (A), 2.4.7 Focus Visible (AA), 3.3.2 Labels or Instructions (A) and 4.1.2 Name, Role, Value (A). 

We are looking at updating the IT Forms to resolve the above compliance issues, which we estimate as 30 days development, we will look to resolve the above issues by 31st March 2021.  

Disproportionate burden 

At this time, we have made no claims of disproportionate burden 

Content that’s not within the scope of the accessibility regulations 

At this time, we believe all content is within scope of the regulations. 

What we’re doing to improve accessibility 

We have been auditing these applications in 2020 to identify any non-accessible content. 

This audit will be completed by the end of August 2020 and corrections will be implemented by 31st March 2021 where possible. 

Preparation of this accessibility statement 

This statement was prepared on Wednesday 16th September 2020. It was last reviewed on Wednesday 16th September 2020. 

This website was last tested on 8th September 2020. The test was carried out by All Able Ltd. 

All pages of the website were tested along with a sample of the documents from each area of the website.