The Maintenance Team provide a building maintenance service to the University. We deliver these services 24/7 through a mix of directly employed tradesmen and specialist contractors.
The Maintenance Team is made up of the Maintenance Helpdesk and our in-house professional carpenters, plumbers and electricians. The Helpdesk is the main conduit between our customers and all teams in Estates and Campus Services.
We are committed to providing services that meet or exceed the expectations of our customers. We actively pursue a programme of quality improvements, which will help us to provide a service that is ‘right first time’. Only by providing an outstanding service will we achieve our aims of long term success and sustained improvement.
The Maintenance Helpdesk reacts to general facilities related enquiries, fault reports and requests for assistance. Once we have received an enquiry we assess the urgency of the request and prioritise accordingly, this may necessitate referring your request to the relevant team within Estates and Campus Services, calling in a third party contractor or processing your service request internally by co-ordinating with our in-house maintenance staff.
We are committed to monitoring the effectiveness of our service and aim to continuously improve our service to meet the requirements and expectations of our customers in addition to our legal and regulatory responsibilities.
The Maintenance Team manage the existing building stock and plant equipment within St Mary's Main Campus, Teddington Lock, Naylor Building, The Exchange Theatre, 60 Waldegrave Road and all Student Accommodation.
Our core duties include:
To report a fault or raise a maintenance request please email the Maintenance Helpdesk
Please specify Student Halls and Room Number when raising a maintenance request.
View the Maintenance Response Times to see our SLA's and find out how we prioritise tasks and achieve our targets.
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