We do...
- Give individualised information, support and advice on a range of academic skills that underpin any programme of study.
- Help you to develop the skills you will need to learn independently and improve your work.
- Ensure that staff are well qualified and knowledgeable and will treat you courteously and professionally.
- Offer support to everyone equally, regardless of your race, age, gender, ethnicity, religion, language, disability or sexual orientation.
- Provide you with materials to support your skill development.
- Suggest other University support services, if we think you might benefit from them.
- Maintain links with the Academic Faculties, to ensure that our information is accurate and up-to-date.
- Listen to your feedback and use it to review and develop our service.
- Monitor our service use and effectiveness using anonymised management data.
We don't...
- Act as a proof-reading service.
- Provide support with the subject of your assignment.
- Assess the quality of the content of your work or predict your grade.
- Run structured, specialist programmes for dyslexia or English as an additional or second language.
- Replace other information or advice given to you by Academic lecturers and tutors, Careers staff, Student Services.
- Disclose your personal information without permission, unless there is evidence of illegal or unethical behaviour.
Please note: we cannot support you effectively unless you attend sessions on time, prepared to work, with all the appropriate materials (including assignment guidance) and with sufficient time to make amendments before the assignment submission date.
Our support helps build the skills and confidence to navigate challenges with academic integrity. Our goal is to empower your success through ethical academic practices. We understand the difficulties facing students around appropriate use of AI and we are here to support students with mutual respect and honesty.
We are not judgemental and here to help. Nonetheless, we may refuse support if we suspect our advice around Academic Misconduct is not taken on board seriously.
We look forward to working with you!