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Academic study support charter

We do...

  • Give individualised information, support and advice on a range of academic skills that underpin any programme of study
  • Help you to develop the skills you will need to learn independently and improve your work
  • Ensure that Library staff are well qualified and knowledgeable and will treat you courteously and professionally
  • Offer support to everyone equally, regardless of your race, age, gender, ethnicity, religion, language, disability or sexual orientation etc
  • Provide you with materials to support your skill development
  • Suggest other University support services, if we think you might benefit from them
  • Maintain links with the Academic Faculties, to ensure that our information is accurate and up-to-date
  • Listen to your feedback and use it to review and develop our service
  • Monitor our service use and effectiveness using anonymised management data

We don't...

  • Act as a proof-reading service
  • Provide support with the subject of your assignment
  • Assess the quality of the content of your work or predict your grade
  • Run structured, specialist programmes for dyslexia or English as an additional or second language
  • Allow you to have more than one appointment per month*
  • Review work sent electronically
  • Replace other information or advice given to you by Academic lecturers and tutors, Careers staff, Student Services etc
  • Disclose your personal information without permission, unless there is evidence of illegal or unethical behaviour

Please note: we cannot support you effectively unless you attend sessions on time, prepared to work, with all the appropriate materials (including assignment guidance) and with sufficient time to make amendments before the assignment submission date. We look forward to working with you!

*This may be extended to two per month if a member of academic staff contacts Library Services to recommendadditional support. Decisions will be made on a case by case basis