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Emergency Procedures and Contacts

Fire emergency

If you discover a fire, you must:

  • If safe to do so, close the door of the room;
  • Raise the alarm using the nearest fire alarm call point;
  • Phone the emergency services using the nearest telephone (9-999 on an internal University phone, or 999 on a mobile phone) OR phone Security on Ext. 4060 (020 8240 4060 on a mobile);
  • Evacuate the building using the nearest fire exit and report to the assembly point.

Only attempt to put the fire out if it is safe to do so. If you call the emergency services on 9-999, you must inform Security of this so that Security can help to direct the emergency services.

On hearing the alarm you must:

  • Evacuate the building as quickly as possible, using the nearest safe exit. Lifts must not be used;
  • Ensure that staff/students/visitors who need assistance are escorted to a Refuge Area or out of the building;
  • Close all doors and windows in the area before leaving but not if this will endanger yourself;
  • In workshop and laboratories, make the area safe if possible;
  • Report to the Fire Marshal at your designated assembly point.

Do not re-enter the building or leave the assembly point until advised by the Emergency Services or Officer in Charge that you can do so.

If you are likely to need assistance to evacuate in the event of a fire or other emergency please make this known to your School/ Service at the time that you join the University. You will be asked to contribute to a Personal Emergency Evacuation Plan (PEEP) that will apply in your place of work/study.

First aid

To call an ambulance:

  • Dial 9-999 (from an internal phone)
  • Ask for the ambulance service. Be prepared to give details of: the nature of the accident/injury; the condition of the casualty; your exact location (including building name, floor, room number etc.)


  • Phone the University Security on 4060 (using an internal phone) or 020 8240 4060 to alert them to the fact that an ambulance has been called. Ask them to direct the ambulance to your location.
  • Be prepared to send other helpers to direct Security and ambulance personnel to your location.
  • Provide reassurance to the casualty until trained help arrives.
  • For less serious emergencies the names and contact details for local first aiders are available on the portal or call Security who will alert and send a first aider to your location.
  • Outside normal working hours, or if a First Aider is not immediately available, contact Security on 4060 (020 8240 4060 on a mobile) and ask for a First Aider.