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Service Level Agreement - Campus Housekeeping

Cleaning Specification (applies to all areas/buildings in main campus and external buildings unless specified):

General Office

Cleaned Weekly:

  • Floor area free from excessive dust, dirt, fluff and refuse

Cleaned Weekly:

  • Floor area free from excessive dust, dirt, fluff and refuse
  • Polishes or dressings necessary for the preservation/maintenance of the surface shall be applied at appropriate intervals
  • There shall be no accumulations of polishes or dressings which become detrimental to the surface.
  • Floors shall be in a safe condition and not left slippery or otherwise hazardous.

(this includes all workstations, catering and break-out areas). Tables, chairs, ledges, shelves, skirtings, pictures, frames, pipes

Cleaned Fortnightly:

  • Free from excessive dust, dirt, finger marks and smears. Metalwork bright and streak free.
  • No marks from other cleaning operations.
  • Hard surfaces that require either polishing or an application of dressing to enhance their appearance shall be attended to at intervals appropriate to usage.
  • Soft, upholstered surfaces that require a full clean shall be cleaned at intervals appropriate to usage.

Cleaned Daily:

  • Waste removed to collection points, liners replaced where necessary.
  • Surfaces of bins left clean and streak free.

Cleaned Fortnightly:

  • Free from dust, dirt, finger marks and have a uniform appearance.

Cleaned Fortnightly:

  • Free from dirt, dust, smears, stains and other marks.
  • All gum labels removed.

Cleaned twice weekly:

  • Glazing, ledges, sills and frames to be clear of excessive dirt, stains, smears and marks.

Cleaned Daily:

  • Frames free from excessive dust, dirt and marks
  • Cleaners shall not remove annotations on boards

Cleaned Fortnightly:

  • Free from visible signs of dust, marks or debris such as cobwebs.
  • Free from accumulated removable dirt, dust, smudges, stains and other debris.

Cleaned Weekly:

  • Free from dirt, dust, smears, stains and other marks

Meeting Spaces

Cleaned Daily:

  • Floor area free from excessive dust, dirt, fluff and refuse
  • The pile shall have an even appearance.

Cleaned Daily:

  • Floor area free from dust, fluff and refuse.
  • Polishes or dressings necessary for the preservation/maintenance of the surface shall be applied at appropriate intervals.
  • There shall be no accumulations of polishes or dressings which become detrimental to the surface.
  • Floors shall be in a safe condition and not left slippery or otherwise hazardous.
  • Free from dust, dirt, finger marks and smears. Metalwork bright and streak free.
  • No marks from other cleaning operations.
  • Hard surfaces that require either polishing or an application of dressing to enhance their appearance shall be attended to at intervals appropriate to usage.
  • Soft, upholstered surfaces that require a full clean shall be cleaned at intervals appropriate to usage

(This includes tables, chairs, ledges, shelves, skirtings, pictures, frames, pipes, radiators, fire equipment, notice boards, signage (wall & ceiling hung) clocks, mirrors, sockets and vents etc)

Cleaned Daily:

  • Free from dust, dirt, finger marks and smears. Metalwork bright and streak free.
  • No marks from other cleaning operations.
  • Hard surfaces that require either polishing or an application of dressing to enhance their appearance shall be attended to at intervals appropriate to usage.
  • Soft upholstered surfaces that require a full clean shall be cleaned at intervals appropriate to usage.

Cleaned Daily:

  • Waste removed to collection points, liners replaced where necessary.
  • Surfaces of bins left clean and streak free.

Cleaned 3 times per week:

  • Free from dust, dirt, finger marks and have a uniform appearance.

Cleaned 3 times per week:

  • Free from dirt, dust, smears, stains and other marks.
  • All gum labels removed.
  • Polishes or dressings necessary for the preservation/maintenance or enhancement of surfaces shall be applied at appropriate intervals.

Cleaned 3 times per week:

  • Glazing, ledges, sills and frames to be clear of dirt, stains, smears and marks

Cleaned Daily:

  • Frames free from dust, dirt and marks.
  • Cleaners shall not remove annotations on boards.

Cleaned every three months:

  • Free from visible signs of dust, marks or debris such as cobwebs
  • Free from accumulated removable dirt, dust, smudges, stains and other debris

Prestige (Reception Areas)

Cleaned Daily:

  • All standards the same as General Office

Cleaned Daily:

  • Free from dust, dirt, smears, refuse and finger marks

Good appearance at all times:

  • Free from dust, dirt, smears, refuse and finger marks