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Postroom Guidance & FAQ

Will I be contacted when post arrives for me?

Post that arrives on a daily basis via Royal Mail (i.e. bank letters, cards, small packages) will need to be collected from the postroom daily as these types of mail are held in a secure post box and not notified to the individual.

How will I know if I have any parcel deliveries or registered post?

For parcels or signature-required items the postroom will send a parcel notification email to your student email account. This notification will provide you with a Parcel Number to be quoted on collection from the postroom. ID will need to be shown on arrival. 

How do I have my mail addressed to the university?

In order for the mail/packages to reach the university all correspondence should be addressed in the following format:

  • Full Name
  • Full Address: St Marys University, Waldegrave Road, Strawberry Hill, Twickenham, Middlesex, TW1 4SX
  • Halls of residence
  • Student regnum

Where is the postroom located on campus?

The postroom can be found in the main university building via reception.

How do I use the onsite Amazon Lockers?

You will need to access your Amazon account address book and select 'add a new locker'. Enter the postal code of the university TW1 4SX and select FLATSON.

What are the opening hours of the postroom?

Monday - Friday
08.00 - 17.00