Will I be contacted when post arrives for me?
Post that arrives on a daily basis via Royal Mail (i.e. bank letters, cards, small packages) will need to be collected from the postroom daily as these types of mail are held in a secure post box and not notified to the individual.
How will I know if I have any parcel deliveries or registered post?
For parcels or signature-required items the postroom will send a parcel notification email to your student email account. This notification will provide you with a Parcel Number to be quoted on collection from the postroom. ID will need to be shown on arrival.
How do I have my mail addressed to the university?
In order for the mail/packages to reach the university all correspondence should be addressed in the following format:
- Full Name
- Full Address: St Marys University, Waldegrave Road, Strawberry Hill, Twickenham, Middlesex, TW1 4SX
- Halls of residence
- Student regnum
Where is the postroom located on campus?
The postroom can be found in the main university building via reception.
What should I do with parcels and letters when vacating my accommodation?
Students must ensure that all parcels and letters are collected prior to vacating their accommodation. It is the responsibility of students to arrange for their mail to be redirected at the end of their licence period, Royal Mail offer a redirection service that students can use by completing this form. When ordering items in the future, students should use their current address rather than the University address. Any parcels or letters received by the University for students who no longer reside in accommodation will be held for 3 months and then disposed of if not collected after this time.
How do I use the onsite Amazon Lockers?
You will need to access your Amazon account address book and select 'add a new locker'. Enter the postal code of the university TW1 4SX and select FLATSON.
What are the opening hours of the postroom?
Monday - Friday
08.00 - 17.00